Privacy Policy

Company Details

Phoenix parking solutions limited (Company number 007783819) is a company registered in England and Wales whose

registered office is at unit 48 Rumer hill Business estate Rumer hill Cannock Staffordshire WS11 0ET

Terms and Conditions

Please read these Terms and Conditions (“Terms”) carefully as use of ‘www.phoenix-parking.com’ constitutes your acceptance

of these Terms. Phoenix parking solutions limited reserves the right to update the Terms at any time by displaying amended

Terms on the website and you will be deemed to have agreed to the amended Terms when you next use this website. The

The information on this site has been included in good faith but it is for general information only and should not be relied on for

any specific purpose. No representation or warranty is given in regards to the accuracy of the information on this website and

there shall be no liability for any loss, damage or expense arising in contract, tort or otherwise out of any reliance on information

contained on this site, access to, use of or inability to use this site.

Phoenix parking solutions limited admits you to this website in order to provide you the opportunity to find out more about us; the

services we offer; pay a Parking Charge, submit an appeal or transfer of liability, our privacy policies and Right of Access

requests under GDPR .Phoenix parking solutions limited in its sole discretion may alter or discontinue any feature of the

website.

You will not use this website for any unlawful purpose including:

Posting material containing any virus or interfere with the operation of this website or attempt to decipher, or modify any of
the software, coding or information comprised in this website;
Providing false, inaccurate or misleading information;
Breaching any applicable laws, regulations, licenses, or third party rights;
Purposely intercepting, accessing without authority or expropriating any system, data or personal information as defined in the General Data Protection Regulation (GDPR)

You agree to fully reimburse Phoenix parking solutions limited in respect of all losses, costs, actions, claims and liabilities

incurred by Phoenix parking solutions limited as a result of any breach of these terms or any data submitted by you to us.

Phoenix parking solutions limited will make all reasonable attempts to prohibit viruses from site but cannot guarantee this. You

should take appropriate steps in respect of this.

Website Privacy Policy

We take care to protect the privacy of users of this website. This Privacy Policy has been produced in light General Data

Protection Regulation (GDPR) and applies to all personal data, as defined in the regulation. Phoenix parking solutions limited

will collect information you supply via this website, such information may include your name, postal address, email address and

telephone number in order to respond to your enquiry or appeal. Information supplied to us is subject to confidentiality and will

not be disclosed without your prior consent other than to the IPC/IAS, mail service providers, credit reference agents, collection

agents or solicitors for this purpose and any authorised sub-contractors if provided in relation to a Parking Charge.

With regard to each of your visits to our website we may automatically collect technical information, including the Internet

Protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone

setting, browser plug-in types and versions, operating system and platform; information about your visit, including the full

Uniform Rescue Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or

searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as

scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our

customer service number. The information we collect and store during normal use of this site is used to monitor and analyse

how parts of the site are used. Such does not result in any personally identifiable data being collected or stored.

By submitting your information and/or use of this website you consent to the use of that information as set out in this policy.

Any changes to the privacy policy will be posted on this page so that you are made aware of the information that Phoenix

parking solutions limited collect and how it is used at all times and your continued use of the website will be your

acknowledgement of your agreement to the new policy.

Privacy Statement – Appeals Section

This privacy policy has been produced in accordance with the General Data Protection Regulation (GDPR) and applies to all

personal data, as defined in the Act. Phoenix parking solutions limited will collect information you supply via the website, such

information may include your name, postal address, email address and telephone number in order to assess your appeal.

Information supplied to us is subject to confidentiality and will not be disclosed without your prior consent other than in proper

processing of the appeal, whereby it may be necessary to share data with the IPC, IOS mail provides, credit reference agents,

collection agents or solicitors for this purpose.

Depending on the nature of your appeal, the information you give may be classed as sensitive personal data. For example, if

you give information relating to a medical condition you may have. We will only use this information as part of your appeal or if

you make a Right of Access request. We will not use it for any other purpose. We will not ask you for any more information than

we need, and we do not keep your information for any longer than we need to.

We take reasonable steps to keep your details up to date and accurate. Please bear in mind that we may hold your records after

your appeal has been considered as we require to have an effective audit trail and to comply with regulatory and legislative

requirements.

General Data Protection Regulation (GDPR) gives you the right to access information held about you.

Please note that for legal reason(s) we may need to obtain proof of your identity before providing the information we hold on

you.

Requests can be in writing to the following address: Data Protection Officer, Phoenix parking solutions limited, MWB

Birmingham, 43 Temple Row, Birmingham, B2 5LS.

We look after your personal data by having security that is appropriate for its nature and the harm that might result from a

breach of security. Unfortunately, the transmission of the information via the internet is not completely secure. Although we will

do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any

transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to

try to prevent unauthorised access.

By submitting your appeal, you consent to the use of that information as set out in this policy. Any changes to the privacy policy

will be posted to this page so that you may be aware of the information that Phoenix parking solutions limited collect and how it

is used at all times and your continued use of the website will be your acknowledgement of the agreement to the new policy.

Privacy Statement – Payments

This privacy policy has been produced in light General Data Protection Regulation (GDPR) and applies to all personal data, as

defined in the regulation. Phoenix parking solutions limited will process information you supply whilst making payment of your

Parking Charge, including your name, postal address, and bank details. This information is subject to confidentiality and will only

be used for this purpose.

We look after your personal data by having security that is appropriate for its nature and the harm that might result from a

breach of security. Unfortunately, the transmission of the information via the internet is not completely secure. Although we will

do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any

transmission is at your own risk and you should take appropriate steps in respect of this risk.

Access to secure areas

Some sections of this site may be restricted and accessible to authorised users only. You are solely responsible for maintaining

the confidentiality of any user name or password that is assigned to your Phoenix parking solutions limited. You will not misuse

or share the password that is assigned to you.

As an authorised user of the Client Log-in page, you are also bound by the following Terms and Conditions of Use. Accordingly,

you should review them in relation to all or any part(s) of the website.

By accessing this section of the website, you accept these Terms and Conditions of Use and acquire a non-exclusive right to:

View the material in website
Access material contained in the website
Download any use any material contained in the website for a temporary purpose (such as viewing offline)
Downloading material contained in the website for reproduction by you or any employee

User Obligations

You hereby take the following obligations:

To ensure your employees, sub-contractors and any other agents (if any) who have authorised access to the website are made aware of the Terms and Conditions of Use
To not provide or otherwise make available any material in the website in any form to any person other than employees, sub-contractors and any other agents (if any) without the written consent of Phoenix parking solutions limited, except where required by law

You agree to fully reimburse Phoenix parking solutions limited in respect of any losses, costs, actions, claims and liabilities

incurred by Phoenix parking solutions limited as a result of any breach of these terms or any data submitted by you to us. No

representative or warranty is given in regards to the accuracy of information on this website and there shall be no liability for any

loss, damage or expense arising in contract, tort otherwise out of any reliance on information contained in this site, access to

use of or inability to use this site. You accept that Phoenix parking solutions limited takes no responsibility for any error or

omission relating to the material contained in the website.

Copyright subsisting in the consent of this website, including without limitation all trademarks, text, graphics and information is

owned by Phoenix parking solutions limited, save where expressly stated.

Upon termination of your right to use the website, you must destroy any copies, electronic and printed, of material obtained from

the website that you have in your possession or under your control or otherwise return or dispose of such material in the manner

directed by Phoenix parking solutions limited.

Cookie Policy

Our website uses cookies to distinguish you from other users of this website. This helps us to provide you with a good

experience when you browse our website and allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree.

Cookies can contain information that is transferred to your computer’s hard drive.

We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise or content for you, greet you by name and remember your preferences (for example, your choice of language or region).

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.
However, if you use your browser settings to block cookies (including essential cookies) you may not be able to access all parts
of our website.

GDPR Privacy Notices (Active from 25th May 2018)

The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) is a regulation by which the European Parliament,

the Council of the European Union and the European Commission intend to strengthen and unify data protection for all

individuals within the European Union (EU). The GDPR comes active from the 25th May 2018. We, Phoenix parking solutions

take the protection of data very seriously and we have implemented many of policies and procedures to work in line with GDPR

and keep your data safe.

Right of Access requests can be made in writing. Postal Address –, Phoenix parking solutions limited, MWB Birmingham

43 temple row Birmingham B2 5LS

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