This policy becomes active from the 25th May 2018.

We are Phoenix Parking Solutions Ltd, Company Number 07783819 is a company registered in England and Wales, Registered Office is Unit 48 Rumer Hill, Rumer Hill Business Estate, Cannock, WS11 0ET.

Our data protection officer can be contacted by emails data@phoenix-parking.info .

We operate under the general data protection regulations which will take effect in law on the 25th may 2018 along with the new data protection act (collectively referred to below as the DPA)

We provide bespoke car park management and parking enforcement of privately owned car parks, and by doing so entry into one of our managed sites may result in your personal data being obtained, retained and processed depending on whether a breach of contract has occurred. Our wardens will obtain manual images by using a camera of vehicle including vehicle registration number and if you breach and of the terms and conditions of parking we will use this data to pursue the driver or keeper for any outstanding parking charges, or in the event the warden is unable to affix the parking charge on the vehicles windscreen we will make an application to the DVLA for the registered keeper details in order to send the parking charge via post. Any personal data included in the images that is not relating to the breach, i.e. people or unrelated vehicle registration numbers will be blacked / blurred out. Our presence is also intended to detect and deter criminal activity.

This privacy notice includes the following information to help understand clearly how your data is being used.

1) The right to be informed

2) The right of access

3) The right to rectification

4) The right to erasure

5) The right to restrict processing

6) The right to data portability

7) The right to object

8) Rights in relation to automated decision making and profiling

We reserve the right to object to requests if we do not agree with them, however we will advise once a request has been made as to whether it has been accepted or not.

You have the right to submit a right of access request and this can be done via an email request to our Data Protection Officer (DPO). We may need to obtain proof of your identity before providing the information we hold on you.

Requests can be in writing to the following address Data Protection officer, Phoenix Parking Solutions Ltd, Unit 48 Rumer Hill Business Estate, Cannock, WS11 0ET.

Our legitimate interests for processing your personal data

1) The processing is necessary for a contract which has been entered into and there is a legitimate interest to do so

2) We are entitled to:

Postal parking charge

If you have received a parking charge notice via post we will have previously obtained your personal details which will include images of your vehicle and vehicle registration number. We will have also obtained personal details of the registered keeper of the vehicle from the driver and vehicle and vehicle licensing agency “DVLA”.

1) The name and address of the registered keeper

2) The make, model and colour of the vehicle

3) Confirmation of the registration number

4) Any other information that we gather in pursuance of the unpaid fee, including information that is shared by you with us

Your data will be held for sufficient time for the fee to be settled by you or another person and resolve any dispute, however your data will not normally be held for longer than 6 years in such circumstances.

In some circumstances your data may be held for longer than 6 years.

Examples of when we may hold your data for longer are:

If you decide to appeal a parking charge notice and we decline your appeal, then we will provide your registration number and parking charge notice reference along with the time and date of the parking events to the Independent Appeal Service (IAS) and / or the International Parking Committee (IPC).

This is to allow you to contest the charge with an independent adjudicator.

Your personal data may be shared to recover monies owed from a parking charge with third parties (Such as a payment facilitator), and external software provider, debt recovery companies, solicitors and high court officers / bailiffs where necessary to ensure compliance with your obligations under the contract.

From time to time we may amend the way in which we process personal data. This may lead to change in how we collect and / or use your personal information. We may amend terms of this privacy policy at any time.

If you have any queries relating to this privacy notice, please contact us

by email at data@phoenix-parking.info

Further Information

If you require more information about items raised in this notice, we would recommend the ICO website www.ico.org.uk