If you feel that your PCN should not have been issued, then please write to us and let us know why. We will respond to your letter within 14 days after we receive it.
If the charge remains outstanding even after 28 days, we will request the licensing details from the DVLA. Our legal department will write to the registered keeper and commence the formal collection process against the driver. Wherever the keeper is unable or unwilling to supply the drivers name and address, we will pursue the keeper for the charge under Schedule 4 of The Protection of Freedoms Act 2012.
During this process, we are bound at all times by the Independent Parking Committee (Approved Operator Scheme) code of practice and requirements defined by the DVLA and The Data Protection Act for the release and processing of data.
Paragraph 9 (2) (b) of Schedule 4 of the Protection of Freedoms Act 2012, states for parking events in England and Wales that the operator must inform the registered keeper that the driver of the motor vehicle is required to pay the parking charge in full. As the operator does not know the driver’s name or current postal address, the registered keeper, if they were not the driver at the time, should inform the operator – the name and current postal address of the driver and pass the notice to them.